Alex Perry, BA (Hons), CIHT
Managing Director
Phone:
+44 7768 616004
Email:
Dynamic Transport Consultant with Proven Leadership in Top UK Transport Groups
Highly experienced specialist bus and coach business consultant with an impressive background at Regional Director & Managing Director level in three of the top five UK Transport Groups. Able to rapidly add value through diagnosing problems, applying industry best practice, stimulating engagement and embedding lasting solutions. Applies a highly dynamic, personable, credible approach with tenacity to generate high impact solutions.
Key Skills & Achievements
Business Improvement and Change
Financial and Budgetary Management
Delivery of Improved Customer Satisfaction and Operational Excellence
Stakeholder Engagement
Leadership of Teams
Negotiating Skills
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Able to quickly analyse and grasp key issues and build a consensus for change, developing a strategy and working with key players. In Engineering at Arriva designed and introduced a 10 stage process of inspection, diagnosis and triage delivering a 20% cost saving and a 90% reduction in lost mileage
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As MD in Bristol, transformed underperforming departments, restored pride in the workforce, enhanced public opinion and improved business outcomes. Identified core failings of the business, designed powerful solutions to deliver reliable services and restored public confidence generating an 8.1% increase in profit.
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Designed and implemented the first showcase route in Bristol delivering 11% growth and negotiated £42m of government funding for a further 9 showcase routes.
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At National Express improved average operator quality score from 84% to 86% through seamless replacement of under-performing operators, within budget and without any customer disruption
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As Regional MD at Arriva had full P&L accountability on an annual turnover of £86m with 1900 staff. Introduced a range of cost efficiencies, sold an under-performing business, prioritised investment and analysed network demographics to optimise returns, delivering a 3% increase in revenue per bus
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Successfully and skilfully negotiated National Express commercial contracts worth £150m by creating and applying innovative solutions, resulting in record breaking profits of £34.9m, an industry leading 13.5% margin in 2011
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Negotiated with 46 separate operators who provided 80% of the network, minimising cost without compromising quality
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At Arriva increased overall customer satisfaction to 92% in Autumn 2014 in Staffordshire, which was 5th highest in the UK, with the value for money score improved by 10%.
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At National Express improved customer journey experience through driver profiling, leading to better driving evidenced by a 46% reduction in calls to the ‘Well Driven’ hotline, which also delivered £660k savings in fuel - a 3.3% reduction.
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Also introduced a step change using innovative technology, fitting vehicle tracking and telematics to the nationwide coach network enabling a mobile app, now having 4 million downloads, which dramatically improved customer experience.
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Worked in true partnership, built commitment and trust, achieving joint aims with several Local Authorities. In the West Midlands led a joint network review resulting in vehicle requirement reducing by 5%, a 4% growth in customers and an annual saving of £500k
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Worked with local authority partners in Leicester to secure government funding in addition to company investment to deliver service and infrastructure improvements, resulting in 10.7% customer growth.
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Led all levels of colleagues- from garage and driving staff to directors- engaging and motivating them to create powerful teamwork, even in adverse situations, restoring pride
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At Arriva delivered a culture change programme, restructuring and replacing remote decision making with local ownership and accountability, thereby enhancing performance and reducing staff turnover from 21% to 12%
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Recognised as a true leader who achieved strong employee engagement scores, improved employees’ customer focus to 84% at Arriva Midlands in 2014 and in 2011/2012 delivered the highest departmental engagement score of 78% at National Express Coaches.
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Full negotiating accountability for pay and conditions with Trade Unions. Consistently settled against challenging targets and within budget. Used strong persuasive skills and innovative solutions to avoid industrial disputes and maintained productive relationships.
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Led the negotiations for closure of a final salary pension scheme at National Express. Held consultations with all trade unions and employee representatives. Convinced them of the need for change and agreed a deficit funding package and an enhanced defined contribution pension for all staff in the future.